ORDER – Thank you for placing your order online. All orders received by 10 pm will be processed for your next normally scheduled delivery date, unless you entered your order for a future delivery date. Orders placed after 10pm will be entered during our next business day and processed for delivery the following normally scheduled delivery date.
Questions about your order can be directed to our sales team at 1-800-228-5481 during our hours of:Mon-Fri 7:00 am – 10:00 pm Sat 8:00 am – 4:00 pm Sun 4:00 pm – 10:00 pm Or leave a voicemail afterhours
SPECIAL ORDER ITEMS – Special order items may take up to 2 weeks to be delivered. Please alert us if you cannot wait for the item so that we can cancel the special order. Once special orders are received at our warehouse these items cannot be cancelled. If you do not cancel your special order before we receive the item you will be responsible for accepting the item and for its payment.
RETURNS – Claims must be made within 24 hours of receiving the product. Product must be returned to the driver on next delivery day. To receive a credit for Seafood, the item in question MUST be returned to Black River Produce. We reserve the right to charge a restocking fee (25% of the total item price) for customer errors or over-ordering. All calls made outside normal business hours will be processed the next business day.
We reserve the right to deny any credit requests that are not accompanied by a returned product.
All credits requests must be emailed to firstname.lastname@example.org or called in to 1-800-228-5481 x223(ADD LINK TO CREDIT REQUEST FORM)
PAYMENTS - Payments must be made according to the terms of your contract. You will receive a monthly statement of your account showing any outstanding balances. A charge of 1.5% interest may be assessed against any past due amounts. All return checks will be assessed a $30.00 fee.
CONTACT US at 1-800-228-5481 Credits/Returns - ext. 223 Billing Collections - ext. 218 Account Information - ext. 225 Deliveries/Transportation - ext. 280